To help understand call center site selection trends, Site Selection Group has identified the largest onshore, nearshore and offshore call center project announcements of 2017 to illustrate the types of deals that are getting done across the globe. The biggest onshore, nearshore and offshore project announcements of 2017
economy, which may trickle down to call centers. The reality of these tax changes is yet to be seen however, the intention is to cause investment and job growth into the U.S. This may spur further reshoring initiatives from nearshore and offshore geographies. While in the U.S., President Trump’s new corporate tax policies may lighten the tax load on corporations and influence them to expand in the U.S.
It is an interesting trend to watch as it unfolds. The impact of Chinese online gambling on the Philippines’ labor market is not known since a lot of their employees are relocated from China. This is creating more competition for call center office space. In addition to the PEZA issues in the Philippines, China’s restriction on online gambling has forced Chinese companies to enter the Philippines where they are rapidly expanding. Site Selection Group’s recent blog on the topic entitled, Philippines Call Center Industry’s Growth at Risk Due to Changes to PEZA Economic Incentive, provides a detailed look at the impact of the new legislation. The biggest impact is in the Philippines where President Rodrigo Duterte has put restrictions on giving PEZA economic incentive grants. Politics continue to play important in the call center site selection decisions. Geo-political factors influence call center location decisions India created over 30,000 jobs, the Philippines announced more than 24,000, and Latin America created an estimated 16,000 jobs primarily driven by the high-growth business process outsourcing sector. Outside the U.S., India, the Philippines and Latin America continue to be the hottest regions for expansion during the site selection process. to maintain its robust job growth for the year.
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Get this royalty free image & millions more free icons from the worlds most diverse collection. G-FORCE crew members transformed this Birmingham parking lot by. With over 66,000 of those jobs created in the U.S., domestic expansion and reshoring initiatives from nearshore and offshore regions have enabled the U.S. Free vector & PNG Call Center image 75317 by Korokoro. A T-Mobile call center was in need of asphalt sealcoating services for their pavement. These results are consistent with 2016 and reinforce the fact that the call center industry is holding steady. The call center industry continued its growth trend with the creation of 166,990 jobs at 376 call center facilities across the world in 2017.
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